Privacy Policy

1. Introduction

LTC Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including our website (ltclabs.dev) and desktop applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and company name when you create an account
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Support Communications: Information you provide when contacting support or submitting tickets
• Product Usage: License keys, device activations, and product configurations

2.2 Automatically Collected Information

• Device Identifier: A hashed machine ID used for license activation and to associate usage data with a device
• App Usage Data: Launch/close events, periodic heartbeats, and memory usage to help us monitor app health
• Crash Reports: Stack traces and operating system information, sent automatically if the app crashes
• Update Checks: App version and operating system, checked at startup and daily
• Log Data: IP address (hashed for privacy), timestamps, API requests

3. How We Use Your Information

We use the collected information for:

• Service Delivery: License validation, activation management, product updates
• Billing: Processing payments, managing subscriptions, sending invoices
• Support: Responding to inquiries, troubleshooting issues, providing assistance
• Product Improvement: Analyzing usage patterns, identifying bugs, developing new features
• Communications: Sending product updates, security alerts, and marketing (with consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Stripe (payments), AWS (hosting), email providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures including encryption (in transit and at rest), JWT authentication, rate limiting, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Export your data in a machine-readable format

To exercise these rights, contact us through our support form.

7. Contact Us